Privacy Policy

Last updated: September 21, 2025

1. Introduction

PsammPoste ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our coworking services, visit our premises, or interact with our website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, and contact details
• Business information and professional details
• Payment and billing information
• Identity verification documents
• Emergency contact information

2.2 Usage Information

We automatically collect information about how you use our services:

• Access logs and security footage from our premises
• Website usage data and analytics
• Service usage patterns and preferences
• Device information and IP addresses

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage your coworking membership
• To process payments and maintain billing records
• To ensure security and safety at our premises
• To communicate with you about services and updates
• To improve our services and customer experience
• To comply with legal and regulatory requirements

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Contract: To fulfill our obligations under your membership agreement
• Legitimate Interest: For security, service improvement, and business operations
• Legal Obligation: To comply with tax, safety, and other legal requirements
• Consent: For marketing communications (where applicable)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, IT support, and cleaning services
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for specific services or events
• Emergency Services: In case of emergencies affecting health or safety

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and recovery procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services under your membership agreement
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax purposes

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests

9. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.